FAQ
Ordering
What size should I buy?
If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.
Can I cancel my order?
We completely get it, we change our minds too! While we wish could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.
Should the item(s) not work out, make sure to exchange for a preferred style or return for a refund. As a reminder, domestic return shipping is free.
Shipping, Returns & Exchanges
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
What is the shipping policy?
Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. Shipping fees are non-refundable in the case of returns.
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.
Armada Holiday FAQs:
We use all major carriers, and local courier partners. You’ll be asked to select a delivery method during checkout.
I want my order for Christmas. How do I make that happen?
Domestic orders placed on or before December 5th and international orders placed on or before November 14th will ship out to meet the postal service’s holiday cutoffs. Orders placed after these dates regardless of shipping method cannot be guaranteed to be delivered before the holiday.
My order shipped in time for the cutoff but is being returned to sender. Can you re-ship it back to me and guarantee holiday delivery?
We are not able to guarantee holiday delivery for a reshipment of an item that lands back to us after December 5th, as the item needs be physically at our warehouse in order to be re-shipped. Please ensure that your address is valid and accurate before placing your order to prevent your package from being returned to sender. If your package gets sent back to us, reach out to us as quickly as possible so we can assist.
I accidentally ordered a pre-order item that does not release until after the holiday. Could you ship the rest of my order so that I get it for Christmas?
No. When you check out with an item on "pre-order" in your cart, the entire order will ship as one cohesive package once the pre-order arrives. If you want an item ready to ship immediately, it is important that you place a separate order from any other items on pre-order.
I got your merchandise as a gift. Can I return or exchange it?
As long as the item is not a final sale item, custom item, or perishable item, we are happy to help. We will need proof of purchase as well as an order number to be able to assist. Please see our return/exchange process in our FAQ for instructions.
Will my package be delayed due to the Canada Post strike?
There are many outlying areas in Canada affected- please contact your local post office to determine whether or not your area is experiencing holds or delays. Please only use a physical delivery address vs. a PO box as deliveries to PO boxes will be suspended during the labor disruption period
Get in touch
Have questions about your order, or a general enquiry?
